Intercom recently published a customer story on Subsplash’s AI Support Assistant. It is available 24/7 and resolves 90% of the conversations it handles. By adding AI to its human support team, Subsplash clients get answers when they need help most.

DALLAS, TX – November 4, 2026 – Subsplash, the leading engagement platform for churches that helps them know, grow, and engage their communities, today highlighted its commitment to supporting the more than 20,000 churches and ministries it serves. The announcement follows the publication of “How Subsplash absorbed 60% more conversations” a customer story from Intercom, which details how Subsplash’s Client Services team keeps support fast and personal as the platform grows.

For many churches, a single staff member or volunteer manages the entire digital experience, and the most critical moments, like a livestream issue during Sunday service, rarely happen during office hours. Subsplash built its support experience around that reality.

“Our goal is for every church to feel supported the moment they reach out,” said Arthur Van Dyke, Senior Director of Client Services at Subsplash. “Our AI Assistant gives clients instant answers any hour of the day, and our team and Client Success Managers are there when they need someone who knows their ministry.”

Fast, human-backed help. Subsplash clients receive a first response from our team in an average of less than one hour, and every client has a dedicated Client Success Manager. The Support team has a weekend staff to ensure peak church usage time is covered.

Instant answers, anytime. The Subsplash AI Assistant, powered by Fin, is available 24/7 and resolves 90% of the conversations it’s involved in. Even as monthly conversation volume grew 60% year over year, first reply times improved.

Self-service resources. Clients can search more than 565 live help articles and learn at their own pace with more than 265 Subsplash Academy videos.

Live and on-demand learning. Subsplash hosts live webinars and offers on-demand classes so ministry teams can get more from the platform.

Subsplash is also extending the same approach to the start of the client journey, building Fin for Success to guide new clients through onboarding and product adoption.

About Subsplash

Subsplash is an industry leader in SaaS, fintech, and AI with an award-winning digital engagement platform used by over 20,000 leading churches and ministries around the world. Subsplash is passionate about helping mission-minded organizations engage their audiences through centralized, easy-to-manage systems. As the creators of the Ultimate Engagement Platform™, they’re dedicated to delivering delight to billions of people through custom mobile apps, AI, websites, live streaming, media hosting and delivery, online giving, events, church management, communication tools, and more. Additional information about Subsplash is available at www.subsplash.com.

Media contact

Kristin Thorp, kristin@subsplash.com

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