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Pro Support
Statement of Work
CHANNELS
- Ticket (email)
- Chat
- Phone
EMAIL SUPPORT
- Priority email responses 7 days a week, 7 a.m. – 4 p.m. (Pacific) for all Platform Support requests
- Automatic escalation ahead of all standard support requests
CHAT SUPPORT
- Exclusive access to Subsplash chat support Monday–Friday, 7 a.m. – 4 p.m. (Pacific) for all Platform Support requests
PHONE SUPPORT
- Scheduled phone support Monday–Friday, 7 a.m. – 4 p.m. (Pacific)
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v.2018-10-01
