Introduction & Objectives

Purpose: This Statement of Work (SOW) defines the Comprehensive plan to implement your complete digital ecosystem on the Subsplash Platform, including mobile app, website, and people management system. We’ll partner with you to create a unified digital presence while empowering your team with the knowledge and skills to manage it all independently.

Target completion: All deliverables will be completed within 90 days from contract start date or after all included sessions are completed, whichever comes first.

Price: $5,500

Objectives:

• Launch a fully functional mobile app and website
• Implement an efficient people management system
• Create sustainable workflows for ongoing platform management
• Equip your team with comprehensive training across all systems

Scope of Work

1) Mobile App Implementation

App structure and setup. Configure your app’s navigation, tabs, and information architecture to best serve your community’s mobile experience needs.

Home tab development. Build an engaging home tab that highlights your most important content, upcoming events, and key features.

Developer account assistance. Guide you through Apple and Google developer account enrollment and setup.

App store submission. Manage the technical aspects of app submission to ensure successful publication across all platforms.

2) Website Development

Page replication (up to 10 pages). We will recreate up to 10 pages from your existing website in Subsplash. Pages are defined by unique URLs, and you must confirm the final list (for example, About, Ministries, Next Steps, etc.). Our goal is to preserve the content and intent of these pages while adapting their layout to SnapPages’ native components.

Because SnapPages uses its own structure and features, some layouts or design elements will be adjusted. A perfect 1:1 visual match is not guaranteed.

Templated pages (up to 20 pages). Create and organize up to 20 additional pages using templates to establish your site’s navigation structure and provide frameworks for expansion.

Website configuration. Set up theme settings, navigation menus, footer, and overall site architecture for optimal user experience.

3) People Management

People import process:

• Guide you through data preparation and formatting
• Create custom fields for your specific needs
• Prepare Subsplash People to receive your data
• Assist with practice imports and review
  
  • Note: Data export and cleanup is your responsibility. We provide guidance, but your team must provide and prepare the data.

Giving import assistance. When applicable, we can provide similar guidance for importing your donor history and giving data into Subsplash Giving, helping you maintain continuity in your financial records.

Forms and communication. Provide training regarding forms, messaging groups, volunteer teams, and communication options (SMS & Email) to engage your community effectively.

4) Training & Support

Eight hours of consultation:

• Five hours dedicated to app and website training
• Three hours focused on people management
• All sessions conducted via Google Meet screen-share

Comprehensive platform training. In-depth instruction on Subsplash’s app builder, website builder, and people management system to ensure your team can manage all systems independently.

Best practices guidance. Learn proven strategies for creating operational efficiencies and maximizing your platform investment.

Important Notes

Onboarding services are not the same as design services. The Onboarding Specialist ensures web pages and apps are set up and functional, but is not responsible for the final design. We provide the structure and framework; you customize it with your content.

Your active participation is essential. You’ll need to:

• Provide all graphics, media, and written content
• Export, clean, and prepare data for import
• Complete assigned tasks between sessions
• Attend scheduled meetings (missed meetings not rescheduled 4+ hours in advance count toward your 8 total meetings)

Independent work required. Comprehensive Onboarding includes consultation and training, but implementation work outside of coaching hours is your responsibility. Plan for approximately one hour of independent work per week.

Post-onboarding support. After your 90-day contract ends or all sessions are completed, you’ll receive continued support through the Subsplash Assistant, our Support team, and your assigned Client Success Manager (CSM). If your app hasn’t been submitted by contract end, you’ll have 30 additional days of email support.

Assumptions & Constraints

• Existing website and data are accessible during implementation
• Graphics and content will be provided in appropriate formats
• Client will provide timely feedback and approvals
• Data is available for export from current systems
• Some design elements may require adaptation for SnapPages
• Apple/Google review times may affect app publication date
• Complex integrations may require additional consultation
• Client will maintain developer accounts and subscriptions post-onboarding

Cancellation Policy

If you decide to cancel before your first call with your Onboarding Specialist, $999 of your Comprehensive Onboarding fee will be retained and applied to Standard Onboarding. After your first call, the full fee is non-refundable.

Change Management

Any request that alters scope, effort, or timeline will be documented via a written change order for mutual approval before work proceeds.

Description of Services & Specifications Subsplash, Inc. will provide you with Comprehensive Onboarding services as pursuant to the Subsplash Terms of Service:

Terms and Conditions

• By executing this Statement of Work (“SOW”), Customer agrees to the purchases listed and to the Subsplash Terms of Service available at https://www.subsplash.com/legal/terms-of-service.
• The Subsplash Terms of Use and Subsplash Privacy Policy are incorporated herein by reference. They are available at https://www.subsplash.com/legal/terms-of-use and https://www.subsplash.com/legal/privacy.
• In the event of a conflict between or among the terms of the Terms of Use, Terms of Service, and Statements of Work, the order of precedence shall be, from first to last: the Statements of Work, the Terms of Service, and lastly the Terms of Use.
• This Scope of Work and all pricing information stated herein are Subsplash Confidential information.
• Customer agrees to pay for service overages at the then current pricing.
• Subscriptions are non-cancelable before their Order End Date.
• Subsplash may reject this Statement of Work if: (1) the signatory does not have authority to bind the customer to this Statement of Work, (2) changes have been made to this Statement of Work (other than the completion of the purchase order information and the signature block), or (3) the requested purchase order information for signature is incomplete or does not match our records for the rest of this Statement of Work.