CAN A DONOR DONATE AS A "GUEST" INSTEAD OF CREATING AN ACCOUNT?
We are hoping to provide donors with the ability to give as Guests in the next 60 days!
HOW DO I SEND MY CUSTOMER A RECEIPT?
Receipts, refund notices, upcoming recurring payment notices and card expiration notices are all sent automatically. In the event that a user’s email address becomes non-deliverable, we will notify you so you can reach out to the donor asking them to update their email address.
WHAT SHOULD I ENTER FOR MY SUBSPLASH GIVING STATEMENT DESCRIPTOR?
We require a name for your organization which all donors will easily recognize, plus contact information such as a telephone number or email address. Telephone is preferred as it gives your donors instant access to help and reduces the likelihood of a chargeback or retrieval request.
WHEN WILL I RECEIVE A STATEMENT FOR MY PROCESSING FEES?
You can export a CSV statement of the month through the “transactions” tab of your Giving Dashboard.
HOW DO I RECONCILE MY DEPOSITS WITH THE MERCHANT ACCOUNT STATEMENT?
Contact us at email@example.com, we’re happy to help.
I’VE BEEN ASKED TO VERIFY A TRANSFER RECEIPT. WHAT NOW?
As a security measure, when your recipients reach high transfer volumes, you must verify them before we send more transfers.