Security and Legal

Security at Subsplash Giving

Security is of the utmost importance at Subsplash. Subsplash Giving is PCI-compliant and is protected by industry standard encryption. Payment data is stored in PCI Level 1, SOC1, and SSAE16 compliant gateways: First Data and Wells Fargo.

1) All cardholder data is transmitted directly from each donor’s browser to the gateway that we utilize, never touching our servers.

2) Our gateway is compliant in storing cardholder data, and is audited regularly.

3) Our back-end processing center (First Data) is fully PCI compliant and is one of a small handful of secure facilities that are heavily regulated by all of the card brands.

4) Our banking partner, Wells Fargo, is fully PCI compliant as a member of the Visa and MasterCard associations.

IS SUBSPLASH GIVING PCI COMPLIANT?

Yes, payment data is stored in PCI Level 1, SOC1, and SSAE16 compliant gateways: First Data and Wells Fargo.

HOW DO I UPDATE/CHANGE MY ACCOUNT’S LEGAL CONTACT?

You can change the legal contact for your account in the Giving Dashboard. In order to remove legal contact status from an existing contact, you must first add a new legal contact.

WHY MUST WE HAVE AN ACCOUNT LEGAL CONTACT?

The legal account contact is the person that is responsible for the use of the account. This individual should maintain oversight of the account’s use and ensure that it is used in accordance with the terms of service. The information we collect from legal account contacts is transmitted securely to Wells Fargo Bank for validation purposes.

HOW DO I UPDATE MY DEPOSITORY ACCOUNT?

The Account Owner or Admin may update depository account information in the Giving tab of the Giving Dashboard under the "Transfers" section. Choose the Edit button and enter the new information. An automatic email will be sent to the Account Owner asking him or her to either accept or reject the change.

Once the account information is updated, transfers will be placed on hold to ensure the new account is correctly configured. In order to verify the account is correct, we will send a small deposit to your account. Once you receive it, you will need to enter the amount of the transaction into the Giving Dashboard in order to re-activate transfers to your new account.