Security and Legal

SECURITY AT SUBSPLASH GIVING

Security is of the utmost importance at Subsplash. Subsplash Giving is PCI-compliant and is protected by industry standard encryption. Payment data is stored in PCI Level 1, SOC1, and SSAE16 compliant gateways: First Data and Wells Fargo.

1) All cardholder data is transmitted directly from each donor’s browser to the gateway that we utilize, never touching our servers.

2) Our gateway is compliant in storing cardholder data, and is audited regularly.

3) Our back-end processing center (First Data) is fully PCI compliant and is one of a small handful of secure facilities that are heavily regulated by all of the card brands.

4) Our banking partner, Wells Fargo, is fully PCI compliant as a member of the Visa and MasterCard associations.

IS SUBSPLASH GIVING PCI COMPLIANT?

Yes, payment data is stored in PCI Level 1, SOC1, and SSAE16 compliant gateways: First Data and Wells Fargo.

HOW DO I UPDATE/CHANGE MY ACCOUNT’S LEGAL OWNER/CONTACT?

Email Support (support@subsplash.com) with the new Account Owner’s name, email address, phone number, and phone availability. The Giving Specialist will then contact the new owner by phone to get his or her date of birth and last four digits of their SSN. (SIN if Canadian.) This information is needed to comply with federal laws.

Alternatively, you can grant the Admin User Role to another user. The Admin can do everything an Account Owner can do except add new users. This role can also be modified for fewer permissions. This is a viable solution for situations where somebody other than the Legal Account Owner manages all aspects of Giving. However, if the Account Owner leaves your organization, you MUST add a new Account Owner.

WHY MUST WE HAVE AN ACCOUNT LEGAL OWNER/CONTACT?

The legal account owner is the person that is responsible for the use of the account. This individual should maintain oversight of the account’s use and ensure that it is used in accordance with the terms of service. The information we collect from legal account contacts is transmitted securely to Wells Fargo Bank for validation purposes.

HOW DO I UPDATE MY DEPOSITORY ACCOUNT?

The Account Owner or Admin may update depository account information in the Giving tab of the Giving Dashboard under the "Transfers" section. Choose the Edit button and enter the new information. An automatic email will be sent to the Account Owner asking him or her to either accept or reject the change.

Once the account information is updated, transfers will be placed on hold to ensure the new account is correctly configured. In order to verify the account is correct, we will send a small deposit to your account. Once you receive it, you will need to enter the amount of the transaction into the Giving Dashboard in order to re-activate transfers to your new account.