DOES SUBSPLASH GIVING SUPPORT WEB GIVING?
Subsplash Giving supports in-app giving as well as web giving. Our web interface is responsive and delivers the mobile experience to those visiting your site on a mobile device. Donors can see all of their giving history from both locations so the two work together beautifully.
DOES SUBSPLASH GIVING SUPPORT KIOSK GIVING?
We do provide URL links specific for kiosk use, which log out each user after a transaction. Any device can be set to display a giving portal. After each user interacts it will automatically log them out and return to a home screen. Soon, you will be able to find this link within the Giving Dashboard. Until then, we would be happy to send you a link to use on your kiosks! Request a link at firstname.lastname@example.org.
CAN I GET HELP LAUNCHING SUBSPLASH GIVING WITH MY COMMUNITY?
Yes! We are here to help you launch your Giving campaign with your community whether you are transitioning from another giving service or launching giving for the first time! When you sign up, you get a presentation slide and a printable hand out that will help you promote giving and your app. We will also supply you with the Subsplash Giving Best Practices Guide.
HOW MUCH TIME DOES IT TAKE FOR A TRANSACTION TO GO FROM “PENDING” TO “PROCESSED”?
Credit card transactions should go to a processed state in seconds. ACH transactions can take up to 48 hours before confirmation is received from the debited account.
DOES SUBSPLASH GIVING SUPPORT TEXT GIVING?
Yes! We can set your account up with a unique code that donors can text to a specified number, which will reply with a link to your Subsplash Giving module. To set up text giving on your Subsplash Giving account, send your request to email@example.com.
Kindrid is one of our valued partners, and we are also happy to support your use of their service. If you decide to use Subsplash Giving you can use it in combination with Kindrid or as a standalone solution.
CAN I ACCEPT FUNDS ON BEHALF OF A THIRD PARTY?
Subsplash Giving is a system built for charitable contributions, which is regulated by the IRS. As a result, you can only collect donations on behalf of your organization.
CAN I OFFER PRODUCTS IN EXCHANGE FOR DONATIONS?
As per IRS guidelines, goods or services may not be exchanged for charitable contributions.
WHERE DO I LOGIN TO THE SUBSPLASH GIVING DASHBOARD?
To access the Subsplash Giving Dashboard, visit secure.subsplash.com or from within The Church App Dashboard. The Giving Dashboard will only be available to those with permissions on their account to access it due to the sensitive nature of its contents.
WILL SUBSPLASH GIVING INTEGRATE WITH OUR EXISTING CHMS?
We do have CSV export support for integrating with Church/Donor Management Systems, which you can use to manually update your ChMS database with Subsplash giving activity including donors, amounts and fund allocation. Our system handles all donor communications including year-end tax statements and gift receipts, so if you are not using a ChMS our tool will really reduce your workload.
We are also actively working on direct integration with many of the top Church Management software suites.
Can I use a Fund for Event Registration or Selling Items?
Currently we do not support those functions. To use Subsplash Giving for transactions promising goods or services is a violation of the Terms of Services.
We understand you may be in the midst of collecting funds for specific events and ask that once the event has concluded, you use other means to collect registration fees.
Examples of funds we do not support:
Event registration (such as a church picnic or Vacation Bible School, or a retreat)
Sales (such as bookstore or coffee sales)
Examples of funds we do support:
Student Ministry Fund
Church Picnic Fund
You can use Subsplash Giving to request donations of a specific amount which would go toward a specific fund. No language can be used that promises the donor a service or good in exchange for their funds.
In the next year we plan to release extensions of the Subsplash Giving platform to support event registration, tuition payment and merchandise sales.
Please let us know if you have any questions regarding the funds you have created!